Home :: Terms & Conditions

Terms & Conditions

These Terms and Conditions apply to your use of the EAW UK website and every order placed with EAW UK. We're passionate about our customers and making sure that you're happy and so the following document explains terms and conditions that apply to your order in what we hope is a straight-forward and customer friendly way.

Our Contract with You

When you place an order, you are offering to buy the product(s) from us and we will send you an order acknowledgement. However, your offer shall only be accepted by us once we place the product you have ordered onto the delivery van and only then shall a legally binding contract be formed between us. Until then we can decline to supply the goods – we will try to ensure that this never happens but we do however, reserve the right not to fulfil your order for any reason if, for example, we have made an error on the price or similar or we simply can't get hold of the model you need. In the event of these circumstances we will refund you any price you’ve paid to us.


Where we display the availability of our products, we will also make the customer aware of the earliest delivery date to them. Where the availability is not displayed, we shall contact the customer directly advising the earliest delivery dates available. We deliver lots of products on a weekly basis so we have to rely on a computer system for our stock control. Although computers are very clever, they do occasionally get it wrong. If we get this wrong we will tell you as soon as we know and we will try to sort it out for you.

Website Information

We try to specify accurate dimensions for every product listed on EAW UK’s website. However, please be aware that the product dimensions do not include any protruding features such as controls and handles etc and product dimensions represent the casing of the product only. Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on the website are approximate only. Similarly, we've made every effort to display all product colours accurately. However we can't guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you. Please also be aware that colours may differ between manufacturers. Whilst every effort has been made to ensure that product specifications are correct on the website, due to continual product development through research & design, specifications may change without notice.

Customer Reviews

Any customer reviews of the products we sell are the opinions of our customers and do not form part of the specification or description of the product. We shall not be liable if any of the information contained in a customer review proves inaccurate.

You as a customer acknowledge and agree that: The copyright in the photos, videos, data and text used on our website belongs to EAW UK or our suppliers and the general look and feel and format of our website belongs to us as well. You are permitted to use this material only as expressly authorised by us or our suppliers. We are entitled to change or amend our website without giving you notice (but the terms and conditions applicable when you placed your order will continue to apply to those products).


All the prices we display include VAT and include delivery unless stated specifically on the website. You can see further information on our delivery services further below. From time to time we may offer products at sale or promotional prices. Any such offers will apply to selected products and be subject to availability. Delivery charges, conditions and geographical exclusions may apply. Please refer to individual product pages for pricing. We may also offer delivery at a reduced rate as part of a promotion. This is subject to availability and can be withdrawn at EAW UK’s discretion. For example, a promotion offering Free Next Day delivery is only valid whilst we have the capacity to offer Next Day Delivery. This is capped at certain times in the UK.


EAW UK accept payment from almost any credit/debit card including Maestro, Delta, MasterCard, American Express or Visa card and we do all we can to ensure your details are secure. To pay via credit card, there is a 3% charge. We also accept PayPal on all online orders, and this doesn't cost you any extra. If there are any problems with receiving payment we'll let you know.


Deliveries within selected postcodes are FREE of charge although cancellations made will incur a charge – please see cancellations.

Deliveries made outside of these areas within England, Wales and Lower Scotland a fee will occur. For Scotland, Ireland, Channel Islands and the Highlands will may ask for an additional delivery quotation. Please do not hesitate to contact us today regarding this information on 01709 371144 or email us at orders@eawuk.com. Unfortunately, in some cases due to courier restrictions we may not be able to deliver your items and therefore will need to cancel your order.

Our main carrier companies for larger appliances are DX Logistics or Fedex, who are really helpful and efficient. DX will provide a delilvery window. Fedex deliveries can run between 8am-6pm,

For our smaller appliances we will often use DPD, who likewise have a great reputation.

The products we deliver are often big and heavy items to lift, so there will be certain occasions when they may be unable to get it into your property. Lots of steps, narrow corridors, radiators and restricted parking are all things that may hinder our ability to deliver; it is your responsibility to ensure access to your property. In situations where we cannot gain access, we may be able to offer delivery to the nearest point possible i.e. your garage, so you can make arrangements to get the product in. If we believe successful re-delivery is viable when you have taken the necessary measures, we will attempt another delivery however we reserve the right to not re-attempt delivery. It would be beneficial to EAW UK and to you as a customer to leave any additional comments when placing your order about any aspects of the delivery that may hinder its success.

Delivery Limitations

Occasionally something will happen out of our control for example flooding, snow, adverse weather conditions, sporting events which result in closed roads. In this event we will contact you straight away to arrange a different delivery date that may be suitable for you. We will do what we can, but can’t be held liable if we can’t fulfil delivery due to reasons beyond our control.

Disconnection, Installation and Recycling

We currently do not offer the disconnection or the recycling of old appliances and at present time we do not have the option to install your new appliance. It is something that we are looking into in the near future.


If you're not happy with your product or simply change your mind you must provide us with notice of cancellation within 14 days of delivery to receive a refund. We’re happy for you to unpack the appliance and inspect it properly as you would had you bought the item from a shop. However, if you have used it beyond this, this may have a knock on effect on our ability to sell it to someone else and so where the value of the product is reduced by your use we may only make a partial refund (equal such reduced value) or subsequently charge you for the reduction in value. Where you have not used the product and it is returned in the original packaging you will receive a full refund minus the original delivery cost that was built into the price. Your refund will be made within 14 days of collection of the appliance. To cancel a product and request collection please call 01709 371144 or message orders@eawuk.com. We'll collect your product within a reasonable time from when you cancel and on a day that suits you but the customer is responsible for the return carriage charges as well as the original delivery charges which were built into the price (please see the price chart below for original delivery pricing:

Item weighing 1-10kg = £10.00
Item weighing 11-30kg = £18.00
Item weighing 31-35kg = £35.00
Item weighing 36-85kg = £45.00
Item weighing 86-120kg = £70.00
Item weighing 121-160kg = £90.00

*These prices are subject to change at any time but the customer will only be charged the correct amount for the date their delivery was made.

If Products are Faulty

As a consumer, you have legal rights in relation to products which are faulty or not as expected. We're under a legal duty to supply products that meet the requirements to be of satisfactory quality, fit for purpose and as expected. We'll offer resolutions according to the timelines outlined by the Consumer Rights Act 2015. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these terms will affect your legal rights. The manufacturers will supply a warranty in addition to your rights under the Sales of Goods Act. In most cases you'll receive a 1 year warranty covering all parts and labour, or in some instances, it may be extended to 2, 5 or even 10 years by the manufacturer. You may need to register to qualify for these promotions – please check your warranty card. If you believe to have received a product that is faulty or that doesn’t meet your expectations, please do not hesitate to contact us on 01709 371144 or message us on orders@eawuk.com Please also note that our warranties only cover domestic use; items for use in commercial properties might not be covered.

Things beyond Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control. Such events include any act, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following: Strikes, lock-outs or other industrial action; or civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or adverse weather; or Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or Impossibility of the use of public or private telecommunications networks Our obligations under these terms are suspended for the period that such event continues and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the event to a close or to find a solution by which our obligations under these terms can be performed despite the event.

Our Liability to You

Here at EAW UK, we strive to deliver a fantastic service to every customer. We also like to be honest and fair in all we do, so we acknowledge that sometimes mistakes happen. If a circumstance arises where we are accountable for a mistake, we want to ensure that we take full responsibility. As we only supply products for domestic and private use, we are not liable for any loss of profit, loss of business, business interruption or business opportunity.

How We May Use Your Personal Information

We will use the personal information you provide to us to: Supply and deliver the products. Process your payment for such products. Inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us. You agree that we may pass your personal information to our delivery agents or credit reference/fraud preventions agencies and that they may keep a record of any search that they do. We will not give your personal data to any other third party without your consent.


The contract made between EAW UK and all our and your rights and obligations shall be governed by English law and any disputes arising under it shall be heard in the English courts. The goods you buy from this site will be purchased from EAW UK.